Outpatient Medical Manager - Hanover, PA (98)

Outpatient Medical Assistant
Hanover, PA 17331

Starting at $19.00 depending on experience

"In this ever-changing society, the most important and enduring thing is our family, we value family"
TrueNorth Wellness has a very competitive benefits package and a flexible work schedule.

Key responsibilities will be:

  • Oversight of the medical department staff (nurses, practice coordinator, medical assistant)
  • Serving as an operations contact for the psychiatrists, CRNPs, and PAs (approving schedule changes, coordinating coverage during absences of medical providers, relaying expectations, reinforcing accountability to agency standards and expectations)
  • Ensuring the smooth functioning of day-to-day psychiatric medical operations (acceptance/intake of new clients, management of waitlists, scheduling, refills/refill requests, prior authorizations, communication/coordination of care with other providers, nursing services, and documentation in the medical record)
  • Working closely with the Medical Director to ensure compliant and quality care
  • Supporting department staff and functions by completing some/all of these duties alongside the other staff as necessary
  • Creating, implementing, and ensuring efficient processes, in cooperation and close coordination with the other managers of the outpatient program and customer engagement department


  • Minimum of 2-5 years of supervisory experience in a psychiatric program or medical office setting
  • Strong organizational, problem-solving, and leadership skills
  • At least a basic knowledge of medical billing and coding practices
  • Knowledge of the regulations governing Psychiatric Outpatient Clinics
  • Mental Health Worker criteria preferred (i.e. a Bachelors degree in a behavioral health field)

TrueNorth Wellness Services has been providing our communities with behavioral health and wellness programs for more than 40 years and strives to create a safe environment of trusting relationships and a culture of hope and healing where all will thrive.

TrueNorth Wellness Services is proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. TrueNorth is also a trauma-informed organization; all employees are expected to demonstrate behaviors that further that goal.