Customer Service Manager
Full-Time
Hanover, PA
Starting at $19.38, depending on experience. Pay Increases with job tenure.

Monday - Friday NO WEEKENDS- No Holidays!!

Shift: This will be primarily daytime hours with the possibility of some evenings until 8 p.m.

Travel: Travel across south central PA is required on a regular basis.

Mission and Vision:
Inspiring hope and healthy living by providing behavioral health and wellness services one person at a time.

Core Values:
Compassion, Empowerment, Integrity, Safety, Respect, Diversity, and Teamwork.

Benefits:

Paid time off
Employee Assistance Program
AT&T Phone Discount
Medical, Dental, Vision
401k Retirement plan

Our ideal candidate will possess the following skills:

• Proficiency with Microsoft Office. Experience with electronic medical records systems is a preferred.
• Reliable transportation is required as travel in the South-Central PA region is necessary.
• Strong problem solving and leadership skills, able to work independently and lead others.
• Clear thinker that is detail oriented and can provide clear and effective written and verbal communication.
• Clearances/Trainings required- FBI fingerprinting, Child Abuse, State Police Criminal Record check, Mandated Reporter Training
• Prior managerial experience in the medical or mental health field is a bonus.
• Bachelor's degree in a related field or equivalency of prior work experience

Responsibilities:

• Responsible for daily operations and coordination of scheduling team
• Interviewing, hiring and training new employees.
• Personnel management including team meetings, evaluations, and discipline.
• Ensure all program tasks are completed correctly and on time.
• Liaison between client services team and senior management.
• Responsible for developing and maintaining the policy, processes and procedures of the department
• Work with external and internal programs to best assist customers.
• Provide customer service resolutions to escalated cases
• Since this role is hands-on there will be some client-facing work as well.
• Understand how trauma affects an individual and know effective ways to respond to individuals who have experienced it.
• Plus performing miscellaneous job-related duties as assigned.

TrueNorth Wellness Services has been providing our communities with behavioral health and wellness programs for more than 50 years and strives to create a safe environment of trusting relationships and a culture of hope and healing where all will thrive. We are currently seeking individuals who are passionate about helping people, believe in providing a positive first impression, and want to be a team player.

TrueNorth Wellness Services is proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. TrueNorth is also a trauma-informed organization; all employees are expected to demonstrate behaviors that further that goal.