Customer Engagement Supervisor
Full-Time
Hanover, PA
Starting at $16.83, depending on experience. Pay Increases with job tenure.

Monday - Friday NO WEEKENDS- No Holidays!!

Shift: This will be primarily daytime hours with the possibility of some evenings until 8 p.m.

Mission and Vision:
Inspiring hope and healthy living by providing behavioral health and wellness services one person at a time.

Core Values:
Compassion, Empowerment, Integrity, Safety, Respect, Diversity, and Teamwork.

Benefits:

Paid time off
Employee Assistance Program
AT&T Phone Discount
Medical, Dental, Vision

Our ideal candidate will possess the following skills:

• High School Diploma or equivalent.
• Proficiency with Microsoft Office. Experience with electronic medical records systems is a preferred.
• Reliable transportation is required as some travel in the South-Central PA region is necessary.
• Problem solving skills, able to work independently and lead others.
• Clear and effective communication skills.
• Clearances/Trainings required- FBI fingerprinting, Child Abuse, State Police Criminal Record check, Mandated Reporter Training
• Prior experience in the medical or mental health field is a bonus.

Responsibilities:

• assist with interviewing, hiring and training new employees.
• participate in employee evaluations and discipline.
• ensure all program tasks are completed correctly and on time.
• Work with external and internal programs to best assist customers.
• assist Customer Engagement Manager with program administrative tasks.
• Understand how trauma affects an individual and know effective ways to respond to individuals who have experienced it.

TrueNorth Wellness Services has been providing our communities with behavioral health and wellness programs for more than 40 years and strives to create a safe environment of trusting relationships and a culture of hope and healing where all will thrive. We are currently seeking individuals who are passionate about helping people, believe in providing a positive first impression, and want to be a team player.

TrueNorth Wellness Services is proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. TrueNorth is also a trauma-informed organization; all employees are expected to demonstrate behaviors that further that goal.