Position Details

Customer Service Specialist, Hanover, PA

Customer Service Specialist
Full Time
Hanover PA

Monday - Friday, primarily daytime hours
NO WEEKENDS- No Holidays!!

Mission and Vision:
Inspiring hope and healthy living by providing behavioral health and wellness services one person at a time.

Core Values:
Compassion, Empowerment, Integrity, Safety, Respect, Diversity, and Teamwork.

Benefits:

  • Medical
  • Dental
  • Vision
  • 401K plan with company match
  • Paid Holidays
  • Paid time off.
  • Long /Short Disability
  • Life ADD Insurance
  • Employee Assistance Program
  • Flexible Work Schedules

Essential Duties:

  • Ability to provide a positive customer experience.
  • Ability to work on multiple tasks simultaneously.
  • Ability to think critically.
  • Ability to assist existing clients with appointments.
  • Ability to function effectively as a member of a team that may include behavioral health and primary care providers, consumers, and family members.

Responsibilities:

    • Greet callers on the phone with a friendly, welcoming voice
    • Remain calm during times of stress or high emotion
    • De-escalate clients conveying strong emotions
    • Convey a non-judgmental attitude
    • Maintain confidentiality
    • Communicate clearly and professionally
    • High School Diploma or equivalent required
    • Prior experience with health insurance is a plus. 

TrueNorth Wellness Services has been providing our communities with behavioral health and wellness programs for 50 years and strives to create a safe environment of trusting relationships and a culture of hope and healing where all will thrive. We are currently seeking individuals who are passionate about helping people, believe in providing a positive first impression, and want to be a team player

TrueNorth Wellness Services is proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. TrueNorth is also a trauma-informed organization; all employees are expected to demonstrate behaviors that further that goal.