Medical Support Staff- Hanover, PA

Outpatient Medical Assistant
Hanover, PA 17331

Starting at $14.28 depending on experience
Status:  Full-time. 

Mission and Vision:
Inspiring hope and healthy living by providing behavioral health and wellness services one person at a time.

Core Values:
Compassion, Empowerment, Integrity, Safety, Respect, Diversity, and Teamwork.


  • Medical
  • Dental
  • Vision
  • 401K plan with company match
  • Paid Holidays
  • Paid time off.
  • Long /Short Disability
  • Life ADD Insurance
  • Employee Assistance Program

Job Description:

  • Coordinate and schedule client medical appointments as needed while adhering to the agency attendance policy.
  • Assist medical staff in completing refill requests, prior authorizations, completion of forms or referrals, taking vitals for the providers, and answering client calls.
  • Assist with setting up clients for telehealth appointments and client portal.
  • Mail/ fax lab slips when ordered by the provider.
  • Coordinate care between clients and medical staff and resolve questions and issues that may arise.
  • Ability to provide the highest level of customer service.
  • Interact with all external and internal customers in a professional and empathetic manner.
  • Act as a customer service liaison between clients, medical staff, and other external providers
  • Ability to demonstrate effective written and oral communication skills.
  • Respond to all messages promptly
  • Document services and interactions with clients accurately and appropriately in the electronic medical record.
  • Ability to demonstrate strong organizational skills, with attention to detail and accuracy.
  • Complete schedules, timesheets, and administrative paperwork promptly.
  • Complete mandatory agency training and maintain required clearances necessary


  • Minimum of a High school diploma and medical office experience preferred.
  • Willingness to travel to other office locations if needed.
  • Knowledge of office equipment: computers, Microsoft Office, copier, scanner, fax, and blood pressure cuff.
  • Pass the Child Abuse Clearance, State Police Clearance, FBI fingerprinting, and mandated child reporter training. 

TrueNorth Wellness Services has been providing our communities with behavioral health and wellness programs for more than 40 years and strives to create a safe environment of trusting relationships and a culture of hope and healing where all will thrive.

TrueNorth Wellness Services is proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. TrueNorth is also a trauma-informed organization; all employees are expected to demonstrate behaviors that further that goal.